Returns and Exchanges

Changed Your Mind? (14-Day Cancellation)

When you order online you have the right to cancel within 14 days of delivery. If you do need to return or exchange your purchase, we will gladly accept returns or exchanges within 14 days of the original purchase date. In order to qualify for a full refund:

  • Your boots must be unworn outdoors
  • Tried on indoors only
  • Returned in their original packaging with all tags still attached
  • Be returned in a resaleable condition (including packaging)

Refunds are not available for:

  • Normal wear and tear
  • Change of preference after use
  • General dissatisfaction without a genuine fault

If boots show signs of outdoor wear, moisture, salt, sole compression or abrasion, cancellation rights no longer apply you and will not be entitled to a refund. Once the boots have been worn outside, for any reason, they are considered accepted and cancellation rights no longer apply.

If You Believe Your Boots Are Faulty

Under the Consumer Rights Act 2015, products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If there is a genuine fault, we will always aim to resolve it fairly. If you believe your boots are faulty, you will need to return them to us for assessment, whereupon we will:

  1. Inspect the boots
  2. Offer a replacement pair, if on inspection we accept that your boots are faulty
  3. Offer a refund if a replacement is not available

To make a return or exchange:

  1. Pack products securely in their original packaging. Put the box inside a plastic bag - do not apply packing tape or labels to the box.
  2. Download and complete the Returns Form here.
  3. Include the last four digits of the credit card used for your Mammal Boots purchase and indicate whether you would like a refund or exchange. If you believe your boots are faulty, please describe the fault as best you can.
  4. Create your freepost return label at https://www.royalmail.com/track-my-return/create/6602.
  5. Take your item to any Post Office and keep the tracking receipt as proof of return. To find your local drop off point visit https://www.royalmail.com/services-near-you#/. Please retain proof of postage until it has been confirmed that your refund has been processed.

    If you have any questions, or need help with your return, please contact us on 01395 443789.